Our Satisfaction Promise

If the product you receive is not as you ordered, please contact us upon recognizing the error so that we can replace your labels in a timely manner. If your labels have a manufacturing defect please let us know right away. We will identify the problem and re run a replacement order for you free of charge. This guarantee covers the quality of the production and materials but does not cover spelling errors that are typed in by the customer or incorrect choice of material by the client.

We want to ensure that you receive the highest level of customer service in all aspects of doing business with us. This is most important when you feel that you did not receive what you expected, and when you want to be completely sure that your replacement order will be exactly what you did expect.

Should you have a problem with your order please email us at the Customer Care link below or call us at the phone number shown below and our Customer Care team will resolve the problem for you as quickly as possible. You will then be provided with instructions for returning your order.

Our Delivery Promise and Guarantee

Orders are usually dispatched within 5 working days. Because your order will be printed specifically as per your instructions we cannot accept cancellations once you have submitted your order.

We make every effort to ship all our products on time, and currently our track record for on time shipments is over 99%. By industry standards that is excellent. There are infrequent occasions however, where due to unforeseen circumstances we missed a shipping date. Rest assured that we dislike missing a shipping date every bit as much as our customers.

On those rare occasions where your order does not ship on the date indicated on your email order confirmation*, we will do the following:

1. If possible, we will upgrade your shipping method, at our expense, in order for you to receive the order by the expected delivery date* on your confirmation.

2. If we know we will not make the ship date indicated on your confirmation, and it is not possible to expedite the shipping so that you will receive the order by the expected delivery date* (e.g. your shipping method is already Next Day Air), then we will notify you, and give you the option to cancel your order at no charge.

Note: All orders include a delivery charge. If we have shipped the order on the expected shipment date*, we cannot be responsible for delayed delivery due to a common carrier (e.g. UPS, FedEx, DHL) not meeting their delivery promise. In those circumstances you are entitled to a refund of any shipping charges we have added to your invoice which pertain to that portion of your order which was late. Please contact us and we will see that your account is credited for that amount.

*Customer must have provided acceptable artwork, and approved proofs before the shipping time of 5 days commences. All quoted ship dates are based on the day and time we receive your final artwork, or if applicable your proof approval.

Should the labels not be to your satisfaction please contact us on 0035316208188 or email us at sales@asset-tags.eu to discuss any issue with your order.

Return Policy

We aim to guarantee the quality of all of our products. However, in the unlikely event that there is any error that is our fault, you are entitled to a credit for all unused labels but you are responsible for shipping the product back to us. Credit will be issued upon return of product for the cost of the unused labels. Refunds will be credited back to the credit card with which you ordered the product, and you will receive credit notification once the transaction has occurred. The customer is aware of the purpose for which the goods are purchased, so the company does not warrant any fitness for purpose of the tag chosen.

To return an order, please contact us as shown below:

sales@asset-tags.eu
tel: 00 353 1 6208188
fax: 00 353 1 6208186
You will then be provided with instructions for returning your order.

Acceptance Of Terms

We provide service to you, subject to the following Terms and Conditions, which may be updated by us from time to time without notice. By accessing any page on this site, you agree to be bound by these terms and conditions.

Use Of Service We currently provide our customers with access to instant quoting, design online and other printing resources (collectively, the "Service"). Unless explicitly stated otherwise, any new features that augment or enhance the current Service, shall be subject to these Terms and Conditions. You understand and agree that the Service is provided "AS-IS" and that we assume no responsibility for the timeliness, deletion, misdelivery or failure to store any user communication, design, graphic, or photo that you or any other person customizes or supplies.

Personal data In consideration of your use of the Service, you agree to provide true accurate, current and complete information about yourself as prompted by the Service's registration form or similar query ("Personal Data"). Personal Data and certain other information about you is subject to our Privacy Policy. For more information, please see our full privacy policy.

Customer Content You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not us, are entirely responsible for all Content that you send, upload, post or otherwise transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains any content that infringes the intellectual property rights or other proprietary rights of ours or any third party.

We do not control the Content posted by Customers and we do not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will we be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. You understand that you control the privacy of any Content you elect to post by granting access under your personal password. When you, or someone to whom you have given access, orders a print item using your password, you grant us the world-wide, royalty free and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display and create derivative works from the Content on the Service and on the printed product for the purposes of storing designs or processing print orders. This license exists only for the length of time necessary for us to complete your order or until you delete the Content from the Service. You acknowledge that we do not pre-screen Content, but that we shall have the right (but not the obligation) in our sole discretion to remove any Content that violates the Terms and Conditions or may otherwise be objectionable. You further acknowledge and agree that we may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms and Conditions; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of our business, our customers and the public.

Indemnity You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees, successors or assigns harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Service, your use of the Service, your connection to the Service, your violation of the Terms and conditions, or your violation of the rights of a third party.

No Resale Of Service You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.

General Practices Regarding Use And Storage You acknowledge that we may establish general practices and limits concerning your use of the Service, including without limitation the maximum number of days that designs or other uploaded Content will be retained by the Service, the maximum size of any Content that may be uploaded on the Service, and the maximum disk space that will be allotted on our servers for Customer use. You agree that we have no responsibility or liability for the deletion or failure to store any Content maintained or transmitted to the Service. You acknowledge that we reserve the right to delete Content stored on the Service which is inactive for an extended period of time. You further acknowledge that we reserve the right to change our general practices and limits at any time, in its sole discretion, with or without notice to you.

Modification Or Termination To Service We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice to you. You agree that at our sole discretion, may terminate your password, account (or any part thereof) or your use of the Service, and remove and discard any Content for any reason, including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of the TOS. we may also at our sole discretion, and at any time, discontinue providing the Service, or any part thereof, with or without notice to you. You agree that we shall not be liable to you for any loss or damage you may suffer due to any modification, suspension, termination or discontinuance of the Service.

Dealings With Third Parties Your correspondence or business dealings with, or participation in promotions of, any third parties found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred by you as the result of any such dealings or as the result of the presence of such third parties on the Service.

Links From time to time, you may find, links to third party websites from the Service. You acknowledge your understanding that your access to and use of any third party website will be governed by the terms and conditions belonging to such third party. We do not endorse and we are not responsible for your use of or exposure to any content, advertising, products, or other materials found at or available from these websites. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss you may suffer or allege to suffer in connection with your use of or reliance upon any content, goods or services available on or through any third party website.

Disclaimer Of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. The service is provided on an "as is" and "as available" basis. We expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. (B) we make no warranty that (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, and (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.(C) no advice or information, whether oral or written, obtained by you from us or through the use of the service shall create any warranty not expressly stated in the Terms and Conditions.

Limitation Of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT we AND our AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, VENDORS OR OTHER BUSINESS PARTNERS, SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) YOUR USE OR INABILITY TO USE THE SERVICE; (Ii) YOUR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (Iii) THE UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (Iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

Trademark Information

Our company name and web site address are our trademarks. You shall not display or use them in any manner without our prior written permission. All other brand and product names found on the our site are considered trademarks or registered trademarks of their respective companies. You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via our Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy applies for copyrights. You may not use copyrighted materials from artists, photographers, publishers, writers, composers, and other authors of original works unless they are specifically licensed to you by the copyright holder.

Copyright Infringement

We respect the intellectual property of others, and we ask our customers to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number, and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (f) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

General Information

The Terms and Conditions constitute our entire agreement with you and govern your use of the Service, superseding any prior agreements between us. You also may be subject to additional terms and conditions that may apply when you use affiliate services, or third-party content. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms and Conditions remain in full force and effect.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Violations

Please report any violations of the Terms and Conditions to our Customer Care group as shown below.